Seasoned ITIL certified support staff
Unlimited remote support via phone, email & web
Support for printers, copiers, phones, etc.
Get your employees the support they need, when they need it. Most desktop support work can be done remotely and our team of trusted engineers are ready to help you with all PC issues, whenever they occur. As long as your PC has internet access, we can connect to it and see exactly what you see.
We do not expect our clients to know exactly what is wrong, but through our support service offering we can diagnose the problem and resolve it for you as quickly as possible.
We also have a team of onsite engineers available and can be requested to be at your site to resolve issues that cannot be resolved remotely or to perform hardware setups (for e.g.: a new PC or printer).
Our full service help desk support not only covers all issues pertaining to Windows and Macs, but also printers and other peripherals that are part of your office environment. Common examples of such issues are phone issues, printing issues, email issues, system performance and application issues.
Proactive support is an essential part of our support services and it plays and important role in making sure that we minimize the number of technology issues that your staff encounters on a daily basis. Our proactive services include scheduled software and security updates, real-time virus scanning, disk health monitoring.
As users across organizations continue interact more and more with technology, continuing to improve their user experience becomes all the more important. If your staff is more productive, it is likely they are to contribute more to the business’ success.